Outsourced Web Hosting Support and Remote Server Management for Hosting Companies. Your One-Stop-Shop for World-Class 24x7 Tech Support.
Outsourced Web Hosting Support
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We support Helm, Plesk, cPanel, Hosting Controller with any ticket system of your choice. We also specialize in Server Monitoring and Remote Server Administration for hosting companies, data centers and anyone looking to keep their server secure and online 24x7 - 365.
Support Levels

Levels of support indicate a specific extent of technical assistance in the total range of assistance that is provided by an information technology product to its customers. Each company decides how to organize its total technical support into levels and what to name them. Some companies name their levels of support basic and advanced. Others call them level 1, level 2, and level 3 or level A, level B, and level C.

At Hosting Support Guru we call them Level 1, Level 2 and Level 3. Outlined below are the duites that these levels perform:
Level 1

No server login is required here. Level 1 covers most technical and sales related questions, mail client configurations like Outlook, Outlook Express, etc, and general web and FTP publishing questions. Tasks which can be performed using Control Panel or Web Interface are covered here.
 
Level 2
Server account or server login required here. Level 2 covers general support operations like resetting control panel, FTP, email account passwords etc., DNS configuration or record changes, Apache or IIS configuration changes, FrontPage or Sharepoint related issues, .htaccess/.htpasswd issues, email issues, PHP issues and requests similar to this that generally relate to a particular domain or account and do not affect the entire server.
 
Level 3
Server login is mandatory here. Level 3 issues generally affect the entire server, entire servers performance, or entire servers security. Most of the time Level 3 also requires planned maintenance and planned downtime. Most of the Server Administration or Server Management tasks fall in this category.
 
 
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Outsourced Web Hosting Support, Remote Server Management, Tech Support Company in India.