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Shared Team

This plan carries the highest value in terms of what we offer. Under this plan, a shared team of certified engineers is assigned to work on your servers, tickets and live chats. This team is constantly monitored by an IT Operations Manager to ensure the quality levels, monitoring reports analysis, patch management, upgrades, etc.

Plan Features

	Each shared engineer works 8 hours a day and 6 days a week
	Minimum 20 hours assured support from each engineer of a team
	Unlimited Helpdesk or email support
	Ease of communication with the assigned shared engineer over Instant Messenger
	Well defined internal escalation policy
	Proactive communication with datacenter or on-site staff
	Full server monitoring and server administration included
	Full Support for pre-sales questions / Tickets
	Live support on your site included
	Setup fee is charged one-time. Switching plans in future will not incur any setup fee

Plan Costs

For a quote of your shared team, please contact us.

Related Links


»	How does the support work?
»	What are support levels?

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