Per Ticket Plan | Technical Support

Per Ticket Plan

Per Ticket Plan is the simplest plan that we offer. Under this plan our certified support engineers answer support tickets on your company is helpdesk maintaining complete anonymity. A ticket is a request through email, helpdesk or a chat. Our helpdesk team provides Level 1 and Level 2 support coverage round the clock from our 24x7 delivery center. No system administration task or server monitoring is done under this plan though you have the option to club this with Server Administration Plan.

Business Proposition

Per Ticket Plan is ideal for the organizations having growth driven budget.

Plan Features

	Flat cost per ticket model reduces total cost of ownership (TCO)
	Support delivery through email, helpdesk or live chat our customers
	24x7 - 365 days uninterrupted coverage
	Level 1 & Level 2 customers support
	Guaranteed 30 minutes response time and under six hours resolution time
	2 Months ticket validity
	Setup fee is charged one-time
	Switching plans in future will not incur any setup fee

Plan Costs

Plan Name	Ticket Slab	Price/Ticket	No. of Servers	Signup
Start Up	50 Tickets	US$3.25
Mid Sized	100 Tickets	US$3.00
Large Sized	200 Tickets	US$2.75
Enterprise	400 Tickets	US$2.50

For a custom quote, please contact us.

Value Addition

	Live Chat: US$ 25 / Month
	Presales Support: US$ 25 / Month

Can be clubbed with

	Server Administration
	Server Monitoring