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Helpdesk Support

These are the simplest support plans that we offer for outsourced web hosting support. Under these plans we provide ticket support on your helpdesk or via email. No system adminstration task or server monitoring is done under this plan. You do have the option to club this plan with Server Administration Plan which can be purchased along with any of the Shared Support Plans. Our 24x7 Help Desk Support Services for small businesses combine the experience of world-class Microsoft qualified, Red Hat Certified and Cisco certified network professionals. Look no further if you plan to outsource customer support

Under our Shared Support Plans we currently offer you a choice of three packages:

Per Ticket Plan   In the per ticket support plan, you pay for the volume of tickets that are consumed on your help desk. You need to estimate the volume of tickets received on your help desk and simply need to purchase the appropriate plan. That's all that is required to get started with 24x7 technical support.   Setup Fee: US$25.00 Starts From:US$3.25/ticket   Learn more Per Server Plan   Under the Per Server Support Plan, we provide you the option of unlimited ticket support which pertain to a particular server. In short, you pay a flat fee per server each month to avail 24x7 technical support for unlimited customer issues pertaining to the server you have signed up for.   Setup Fee: US$25.00 Starts From: US$150.00/server   Learn more Reseller Support   In the Reseller Plan, you pay for the small volume of the tickets that are needed to estimate from no. of domains of your customers. Under this plan, you have a coverage of 24x7 quality technical supports which provides value addition to your services to grow the business.   Setup Fee: US$25.00 Starts From: US$1.5/ticket   Learn more