In our Per Server Plan, you get unbelievable support at an unbelievable low price. We solve any number of tickets for you which mean that all your clients can avail the support facility any number of times. A ticket is a request through email, helpdesk or a chat. There is just a flat fee per server which gets you support for unlimited customer issues - 24 hours a day. Complete anonymity is maintained while handling the requests. Our helpdesk team provides Level 1 and Level 2 support coverage round the clock from our 24x7 delivery center. No system administration task or server monitoring is done under this plan though you have the option to club this with Server Administration Plan.