With our Per Server Plan, you get unlimited support at an unbelievably low price. We solve any number of tickets which means that all your clients can avail the support facility any number of times. A ticket is a request through email, helpdesk or a chat. There is just a flat fee per server which gets you support for unlimited customer issues – 24 hours a day, 365 days a year. Complete anonymity is maintained while handling the requests. Our helpdesk team provides 1st Level and 2nd Level support coverage round-the-clock.
This plan is ideal for companies having high number of helpdesk requests but has a fixed budget. In fact, Per Server Plan is one of our most popular plan for help desk support.
Plan Options
Features | Silver | Gold | Platinum |
---|---|---|---|
Servers | 1 to 3 | 4 to 9 | 9+ |
Support delivery through email or helpdesk | |||
Support for unlimited technical tickets | |||
24×7 – 365 days uninterrupted coverage | |||
Level 1 and Level 2 technical support | |||
Guaranteed 30 minutes response time | |||
Guaranteed 6 hours resolution time | |||
Monthly to month contract with ticket usage report | |||
Flat cost per server model reduces total cost of ownership (TCO) |