Tech Support, Outsourced Web Hosting Support, Remote Server Management

Outsourced Web Hosting Support and Remote Server Management for Hosting Companies. Your One-Stop-Shop for World-Class 24x7 Tech Support.


	Contact Us	Sitemap	Home
Toll Free: 1-800-578-0213

We support Helm, Plesk, cPanel, Hosting Controller with any ticket system of your choice. We also specialize in Server Monitoring and Remote Server Administration for hosting companies, data centers and anyone looking to keep their server secure and online 24x7 - 365.

Why should I outsource my customer support?

If you have resources in abundance, you shouldn't. But if your business is like what everyone else's is, you need to maximize your investments without sacrificing quality of support your clients receive. By outsourcing the technical support you are allowing yourself to focus your effort and money in managing, marketing and growing. We will take care of your clients the same way you would. That’s our promise to you.

Why are the pricing so competitive? Does this reflect on quality?

As you know high quality is required to keep us in the business for the long haul. Don’t let our competitive rates fool you. We offer a quality service at competitive rates because our support center is located in India. We attract and keep the best talented support engineers for our customer support services. We own the support center and not outsource it further to third parties.

Why should I trust Hosting Support Guru?

Customer confidentiality is our business. As part of the sign-up process we enter into a legally binding agreement with you which includes relevant non-disclosure clauses. We take all security and privacy issues extremely seriously and stringently insist on utmost professionalism from our staff at all times. Within our company relavent information about you and your service is only provided to staff on a need-to-know basis.

What kind of infrastructure do you have?

We have two dedicated high-speed fiber-optic lines with DSL backup lines. The internal network is behind a firewall and we also follow a strict Internet usage and email policy within our company.

What are the qualifications of the support staff?

Don't ask us...ask those who are rejected during the screening process when we are hiring. We are very fussy about who we hire. We not only concentrate on the technical skills but the overall personality and attitude of the support member. We insist that all staff have very strong English skills, a talent for customer service, outstanding troubleshooting skills and at least university-level IT qualifications. Most of our staff is Certified with atleast 2-3 years of experience in either ISP or Hosting industry.

Will my clients know if the support is outsourced?

We thrive to become an extension to your company. Never do we let your clients know that the support is outsourced. The reply that goes to your clients bears the signature that shows your company name. Something similar to what you would have done if the support guy's were in your company.

How do I pay for the service?

Once you choose your plan, you can click on the Order button which will take you to a form for placing the order. Once we receive the order details, our billing and administration depertment will take over and do the necessary back-office processing. You will then receive a payment link in your email and can opt to pay via PayPal or Credit Card. We accept payment from any part of the world. After you make the payment, you will receive a mail from us asking for your control panel details, server details, support desk details, company policies, etc.. Once you provide us with the necessary details, we will start our support.

Is there any Money Back Policy?

If you are not satisfied with our services after signup you can contact us within 7 days from your signup date and we will issue a refund of the unused portion of the service.