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Frequently asked questions |
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Why should I outsource my customer support? |
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If you have resources in abundance, you shouldn't. But if your business is like
what everyone else's is, you need to maximize your investments without sacrificing
quality of support your clients receive. By outsourcing the technical support you
are allowing yourself to focus your effort and money in managing, marketing and
growing. We will take care of your clients the same way you would. That¡¯s
our promise to you. |
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Why are the pricing so competitive? Does this reflect on quality? |
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As you know high quality is required to keep us in the business for the long haul.
Don¡¯t let our competitive rates fool you. We offer a quality service at competitive
rates because our support center is located in India. We attract and keep the best
talented support engineers for our customer support services. We own the support
center and not outsource it further to third parties. |
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Why should I trust Hosting Support Guru? |
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Customer confidentiality is our business. As part of the sign-up process we enter
into a legally binding agreement with you which includes relevant non-disclosure
clauses. We take all security and privacy issues extremely seriously and stringently
insist on utmost professionalism from our staff at all times. Within our company
relavent information about you and your service is only provided to staff on a need-to-know
basis. |
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What kind of infrastructure do you have? |
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We have two dedicated high-speed fiber-optic lines with DSL backup lines. The internal
network is behind a firewall and we also follow a strict Internet usage and email
policy within our company. |
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What are the qualifications of the support staff? |
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Don't ask us...ask those who are rejected during the screening process when we are
hiring. We are very fussy about who we hire. We not only concentrate on the technical
skills but the overall personality and attitude of the support member. We insist
that all staff have very strong English skills, a talent for customer service, outstanding
troubleshooting skills and at least university-level IT qualifications. Most of
our staff is Certified with atleast 2-3 years of experience in either ISP or Hosting
industry. |
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Will my clients know if the support is outsourced? |
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We thrive to become an extension to your company. Never do we let your clients know
that the support is outsourced. The reply that goes to your clients bears the signature
that shows your company name. Something similar to what you would have done if the
support guy's were in your company. |
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How do I pay for the service?
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Once you choose your plan, you can click on the Order button which will take you
to a form for placing the order. Once we receive the order details, our billing
and administration depertment will take over and do the necessary back-office processing.
You will then receive a payment link in your email and can opt to pay via PayPal
or Credit Card. We accept payment from any part of the world. After you make the
payment, you will receive a mail from us asking for your control panel details,
server details, support desk details, company policies, etc.. Once you provide us
with the necessary details, we will start our support. |
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Is there any Money Back Policy?
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If you are not satisfied with our services after signup you can contact us within
7 days from your signup date and we will issue a refund of the unused portion of
the service.
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