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Dedicated Team |
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This plan carries the highest value in terms of what we offer. Under this plan,
a dedicated team of certified engineers is assigned to work on your servers, tickets
and live chats. This team is constantly monitored by an IT Operations Manager to
ensure the quality levels, monitoring reprots analysis, patch management, upgrades,
etc. |
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Plan Features |
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This plan carries a fixed cost each month where in 3 system engineers and a supervisor
are assigned as an extension to your company.
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Each dedicated engineer works 8 hours per day and 6 days a week |
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Unlimited helpdesk or email support
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Ease of communication with the assigned engineer over Instant Messenger |
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Well defined internal escalation policy |
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Proactive communication with datacenter or on-site staff |
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Full server monitoring and server administration included
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Plan Costs |
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For a quote of your dedicated team, please contact
us.
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» Full support for pre-sales questions/tickets |
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» Setup fee is charged one-time. Switching plans in future
will not incur any setup fee |
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» Live Support on your site is included
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