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Dedicated Support |
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Ideally suited for web hosting companies or data centers who have a number of domains
and servers to be catered to. A dedicated support staff is assigned to your company
and they work only for you. All our staff members are well trained Microsoft Certified
Systems Engineers (MCSE), Red Hat Certified Engineers (RHCE), Cisco Certified Network
Engineers (CCNA) with a minimum of 3-4 years of experience and they are dedicated
to work only for your company. |
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Under our Dedicated Support Plans we currently offer you a choice of two packages: |
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Shared Team |
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Under this plan you have the option to choose a Level 1, Level 2 or a Level 3 engineer
who works for 8 hours per day and 6 days a week - dedicated to your company. This
plan allows you to plan you support desk based on the Levels of support required.
This means that you can chose to opt for a Level 1 Engineer during off-peak hours
and Level 3 during peak hours.
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Learn more |
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Dedicated Team |
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Under this plan a dedicated team of 3 full-time system engineers are allocated to
your company. These engineers handle all the tasks of support, sales, live chat
and server administration. This team is supervised by an IT Operations Manager to
ensure quality, process flow and to analyze overall health of the support desk and
servers. |
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Learn more |
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