|
Compare Helpdesk Support Plans |
|
Features |
Per Ticket
|
Per Server
|
|
Helpdesk or Email Support |
 |
|
|
Live Chat Support |
US$25.00/month |
|
|
Pre-Sales Support
|
US$25.00/month |
US$25.00/month |
|
Unlimited Tickets per Month |
|
|
|
Maximum Domains |
Unlimited |
Unlimited |
|
Maximum Servers
|
Unlimited |
Unlimited |
|
24x7 Support Coverage |
|
|
|
30 Minutes Response Guarantee |
|
|
|
6 Hour Resolution Guarantee |
|
|
|
Level 1 Support |
|
|
|
Level 2 Support |
|
|
|
Level 3 Support |
|
|
|
Server Maintenance |
|
|
|
Basic Server Monitoring (PING)
|
|
|
|
Service Restarts |
|
|
|
Server Reboots |
|
|
|
Escalation To DataCenter |
|
|
|
|
 |
|