Tech Support, Outsourced Web Hosting Support, Remote Server Management

Basic Server Administration

Basic Server Administration Plan is low budget REACTIVE support plan covering server issues of your organization through our helpdesk system. Our Server Administration team provides Level 2 and Level 3 support coverage round the clock from our 24x7 Delivery Center. No end-user support is tendered under this plan though you have the option to club this with Helpdesk Support.

Business Proposition

Basic Server Administration plan is low cost plan ideal for the organizations having limited budget

Plan Features

	Fixed cost model reduces total cost of ownership (TCO)
	24x7 - 365 days uninterrupted coverage
	5 hours of Level 2 and Level 3 REACTIVE support
	1 hour response time and under six hours problem resolution guarantee backed by SLA
	Availability monitoring integrated with escalation process
	Validity of 1 months from the date of subscription
	Setup fee is charged one-time. Switching plans in future will not incur any setup fee

Plan Costs

Plan Name	Rate/Servers	No. of Servers	Signup
Start Up	US$75
Mid Sized	US$60
Large Sized	US$50

For a custom quote, please contact us.

Value Addition

Advanced monitoring: US$ 20/ Month / Server

Can be clubbed with

Helpdesk Support