Why Outsource Support?

In today’s competitive times, outsourcing non-core activities makes a lot of sense. Organizations are realizing that they can’t provide every service to their client.

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Why Choose Us?

The answer is simple: the team at
Hosting Support Guru is fully dedicated to provide the best value for your money. Additionally, we do not go on…

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How We Do It?

Our support services are structured around a successful Help Desk model developed and constantly refined over years of providing remote support and troubleshooting.

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Outsourced Web Hosting

Technical Support on Windows and Linux

Hosting Support Guru provides 24×7 outsourced web hosting technical support options for web hosting companies world-wide and has been in business for more than a decade now. Apart from providing technical support, our engineers also assist with planning and implementation of new technologies and systems. We mean business and that’s why our customers depend on us to manage their web hosting servers and services.

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What our clients say

I just wanted to drop you a note to let you know how impressed I am with your services. Your support of our Windows Hosting clients has been exemplary. The management of our support requests has always been prompt, courteous, and knowledgeable. The staff never fails to provide the best answer to a technical question, no matter how involved. Your contributions to our support team have been invaluable. The professionalism exhibited by all the staff has brought our customer service to new levels. I want to say, ‘Thanks!’ on behalf of everyone here.

Brian Shepard

Support Levels

1st Level Support

This is the initial Support Levels responsible for basic customer issues. They mainly handle all support incidents which can be closed by using basic tools like a web hosting control panel, custom scripts, etc.

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2nd Level Support

They are more in-depth technical Support Levels than 1st Level Support and therefore costs more as the technicians are more experienced and knowledgeable.

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3rd Level Support

The 3rd Level Support Engineers are experts in their fields and are responsible for not only assisting both 1st Level Support and 2nd Level Support, but with the research and development of solutions to new or unknown issues.

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